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Cancellation Policy

Bundle Bliss Gifts

Cancellation and Return Policy (Worldwide)

Effective as of October 1st, 2024

 

Thank you for shopping at Bundle Bliss Gifts.

As a small, independent seller, I want to make sure you ’re completely satisfied with your purchase.

By placing an order, you agree to comply with these terms and conditions.

TERMS AND CONDITIONS SUMMARY:  

EU Right of Withdrawal: EU and EEA customers can cancel orders within 14 days of receiving items for a full refund, including standard shipping. The EU right of withdrawal does not apply to non-EU European countries or international customers.

 International Cancellations:

  • Before Shipping: Full refund if no shipping label has been purchased; otherwise, the cost of the shipping label is deducted.
  • After Shipping: 400 SEK is deducted from the refund for standard shipping costs, and customers must cover return shipping fees.

Refunds:

  • Upgraded (Priority) shipping costs are non-refundable.
  • International customers receive refunds with a 400 SEK deduction for shipping.
  • Refund processing typically takes 5-10 business days through Stripe.

Return Periods:

  • EU customers: 14 days to return items.
  • International customers: 14 days to request returns with 30 days allowed for the package to be returned.

Refund and Return Exceptions: Items like custom-made, perishable, sealed goods, and digital content are non-refundable once opened or downloaded.

Damaged Goods: If goods arrive damaged, customers should provide photos. Refunds or partial refunds may be issued based on the condition of the item, and insurance claims can be filed for insured packages.

Customs and Import Taxes: International buyers are responsible for any customs fees or taxes, and sellers are not liable for delays caused by customs.

Shipping Delays: I am not responsible for shipping delays caused by couriers, customs, holidays, natural disasters, wars, pandemics, government actions, or any other circumstances beyond my control. While I do my best to ensure timely delivery, delays caused by such events are unpredictable and out of my responsibility.

NOTICE:

The EU right of withdrawal applies solely to customers within the European Union (EU) and EEA countries (Iceland, Norway, and Liechtenstein). It does not extend to customers in non-EU European countries or countries outside Europe, including the following:
Albania; Åland Islands; Bosnia and Herzegovina; Belarus; Switzerland; Faroe Islands; Georgia; Guernsey; Gibraltar; Isle of Man; Jersey; Kosovo; Monaco; Moldova; Montenegro; North Macedonia; Serbia; Russian Federation; Svalbard and Jan Mayen; San Marino; Turkey; UK; Ukraine; Vatican City; and countries outside the continent of Europe.

As such, I am not legally required to adhere to the EU right of withdrawal for customers outside the European Union or EEA.

Therefore, non-EU European countries, along with countries outside Europe, will be classified as international orders. The terms for international orders, including the deduction of a portion of the standard shipping cost and the requirement for customers to cover return shipping fees, will apply.

Priority Shipping refers to Upgraded Shipping. The cost of upgraded shipping is non-refundable. Refunds for upgraded shipping are not mandated by law as it is optional and at the seller’s discretion.

Once an order has been handed over to the postal service or shipping carrier, it is officially considered shipped.

 

YOUR RIGHT TO CANCEL:

FOR EU CUSTOMERS (EU RIGHT O WITHDRAWAL):

You have the right to cancel your order within 14 days after you receive your items. You don’t need to give a reason for the cancellation.

 

FOR INTERNATIONAL CUSTOMERS

  • The right to cancel an order within 14 days is not mandated outside of European Union. My shop accepts order cancellations before item has shipped. The buyer is responsible for making cancellations requests within this timeframe.
  • However, I offer a 14 day return period for European non- EU customers, and a 30-day return period for the rest of the international customers, starting from the date you receive your items, as a courtesy. I would appreciate it if you could provide a reason for the cancellation, as this helps me improve my products and services.

 

HOW TO CANCEL YOUR ORDER:

To cancel your order, please let me know using the Contact  section or by emailing me at [email protected]. Please allow 24-48 hours for a response.


Please use the following information to cancel your order, as it is easier and faster for me to find your order that way:

"I am formally notifying you that I am cancelling my purchase for the following items:

Ordered on [Order Date] / Received on [Delivery Date]

Order Number: [Your Order Number]

Items to be Returned: [List of Items]

For International Customers - The reason for cancellation (optional, but appreciated)

Your Name: [Your Full Name]

Your Address: [Your Address]

Date: [Date]"

 

REFUNDS:

REFUNDS NOTICE:

  • The cost of upgraded shipping, also known as priority shipping, is not refundable. Refunds for upgraded shipping are not mandated by law and are at the seller’s discretion.
  • If you are expecting a refund, please note that Stripe will process it using the same payment method you used for the original purchase. Typically, the refund will appear in your account within 5 to 10 business days, depending on your bank or card provider.
  • If you do not see the refund after this period, we recommend first checking with your bank or card provider, as some institutions may take longer to process refunds.
  • If you still haven ’t received the refund after contacting your bank, please feel free to reach out to us (refer to the CONTACT section at the bottom of this policy, or the CONTACT section located at the bottom of the website. Please allow 24-48 hours for a response.), and we will check the status of the refund through Stripe to ensure everything is proceeding as expected.
  • Partial Refunds: Please be aware that partial refunds may apply if items are returned in less than original condition, or if there are any deductions for shipping costs, as specified in the relevant sections of this policy (see relevant sections below)
  • Refund Eligibility: Refunds can only be processed for items that meet the return criteria outlined in our returns policy. Ensure that all items are eligible for return to avoid any issues with your refund (see relevant sections below).


FOR EU CUSTOMERS:

  • Refunds will be processed through Stripe within 14 days of receiving the returned item(s).
  • The refund will cover the cost of the item(s) and any standard shipping costs included in the product price.
  • Upgraded shipping (known as Priority Shipping too) is non-refundable. Refunds for upgraded shipping are not mandated by law, as they are optional and at the seller's discretion.
  • Customers have 14 days from the date of receiving the goods to inform me of their intention to return the item(s). I am not obligated to issue a refund as per EU consumer protection laws. Should I choose to accept a late return, the refund may be partial, depending on the condition of the returned items (please check the relevant sections below for more details)
  • EU law does not mandate refunds once the 14 day cancellation period has expired

 

FOR INTERNATIONAL CUSTOMERS

  • Refunds will be processed through Stripe within 14 days of receiving the returned item(s).
  • 400 SEK will always be deducted from a refund to cover part of the standard shipping costs already incurred by me.
  • Upgraded shipping (known as Priority Shipping too) is non-refundable. Refunds for upgraded shipping are not mandated by law, as they are optional and at the seller's discretion.
  • Customers have 14 days from the date of receiving the goods to inform me of their intention to return the item(s). I am not obligated to issue a refund as per EU consumer protection laws. Should I choose to accept a late return due to the regulations in the customer’s country, the refund may be partial, depending on the condition of the returned items (please check the relevant sections below for more details)

 

CANCELLATIONS:

EU CANCELLATIONS

EU Right of Withdrawal (see section 1. YOUR RIGHT TO CANCEL)

  • As an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your item without giving any reason. To exercise this right, please notify me of your decision to cancel your order via email at [email protected] or via the Contact section located at the bottom of the website. Please allow 24-48 hours for a response.
  • Upon cancellation, you will receive a full refund, including the cost of standard shipping costs included in the product price, within 14 days of receiving the returned item(s).
  • You will be responsible for paying the return shipping costs.

 

If EU customers wish to return a package after the 14-day return period (This means customers have 14 days to inform the seller of their intention to return the item), they generally lose their right to a full refund as per EU consumer protection laws. The following applies:

  • Return Policy Enforcement: I am not required to accept returns or provide refunds for items returned beyond the 14-day timeframe.
  • Possible Exceptions: While some sellers may offer a grace period or a more lenient return policy, this is solely at their discretion and is not mandated by law.
  • Condition of Items: Should I choose to accept a late return, the items must typically be in their original condition and packaging.
  • Refund Denial: If a return is accepted after the 14 days, I may issue only a partial refund based on the condition of the returned items.

 

INTERNATIONAL CANCELLATIONS:

CANCELLATION BEFORE SHIPPING for INTERNATIONAL CUSTOMERS:

  • If label has been purchased:

If you choose to cancel your order before it ships and a shipping label has already been purchased, the total cost of the label will be deducted from your refund and I will provide you with the receipt for the cost of the shipping label. This is because the label cost is incurred regardless of the cancellation.

  • If no label has been purchased:

You will get a full refund with no deductions.

 

CANCELLATION AFTER SHIPPING for INTERNATIONAL CUSTOMERS:

  • Once an order has been handed over to the postal service or shipping carrier, it is officially considered shipped, and cancellations are no longer possible.
  • You may still return the item after delivery and receive a refund, provided the item is returned in its original condition (refer RETURNS below).
  • The buyer is responsible for covering return shipping fees.
  • However, if you choose to return the item, 400 SEK will be deducted from your refund to cover part of the standard shipping costs already incurred by me.
  • Priority Shipping means Upgraded Shipping. The cost of upgraded shipping is not refundable. Refunds for upgraded shipping are not mandated by law, as they are optional and are at the seller’s discretion (see the NOTICE at the top of this policy)

 

INTERNATIONAL REFUNDS FOR RETURNS:

  • Please note that while we offer free standard shipping on all orders in EU, Europe non-EU and Sweden, the shipping cost is originally included in the item price.
  • The buyer is responsible for return shipping fees.
  • Priority Shipping means Upgraded Shipping. The cost of upgraded shipping is not refundable. Refunds for upgraded shipping are not mandated by law, as they are optional and are at the seller’s discretion (see the NOTICE at the top of this policy)
  • For all international returns, meaning Europe non-EU countries and everywhere else outside Europe (refer to the NOTICE on top of this policy for the non-EU and every other country outside Europe list), 400 SEK for the standard shipping will be deducted from the refund, to cover part of the high shipping costs already incurred by me. For example, if you return a 1000 SEK gift box, you will receive a refund of 600 SEK to account for part of the shipping expense.

 

REFUND AND RETURN EXCEPTIONS:

Refund exceptions apply to both EU and International Customers.

Please note that the right to cancel/return does not apply to:

  • -Custom-Made or Personalized Goods: Items that are made to your specifications or clearly personalized.
  • -Perishable Goods: Goods that are likely to deteriorate or expire rapidly (e.g., edibles like chocolate).
  • -Sealed Goods: Goods that are sealed for health protection or hygiene reasons, once they have been unsealed after delivery.
  • -Digital Content: Digital content provided via a medium (e.g., download) once the download has begun and you have consented to the loss of the right to withdraw.

 

RETURNS:

FOR EU CUSTOMERS:

  • EU customers have 14 days from the day they receive their package to return it.
  • The items must be in their original condition.
  • You will need to cover the return shipping costs.
  • The return address will be provided in the cancellation confirmation (To protect my personal living address, the return address for returns and exchanges will be provided privately to customers only when necessary. I appreciate your understanding in this matter).
  • This is not mandatory, but if the buyer does not provide tracking information, they must be prepared for a withhold or refusal of the refund (refer to FAILURE TO RETURN SECTION below). I am lawfully entitled to withhold any refunds until I receive the returned package.
  • Mark the package as a return - Please indicate the package is a return - for both me and you to avoid custom fees for delivery between non-EU Europe and EU.
  • Carefully pack sensitive items - Please ensure that any sensitive items, such as glass, are wrapped in protective material if they arrived in such packaging. Please reuse the original postage package or add a "Fragile" label on the package you choose to send the gift box back in.

 

FOR INTERNATIONAL CUSTOMERS:

  • International customers have 14 days from the day they receive their package to request a return, and I will allow a 30 day period for the package to arrive back to me, due to the long distances.
  • The items must be in their original condition.
  • You will need to cover the return shipping costs.
  • The return address will be provided in the cancellation confirmation (To protect my personal living address, the return address for returns and exchanges will be provided privately to customers only when necessary. I appreciate your understanding in this matter).
  • This is not mandatory, but if the buyer does not provide tracking information, they must be prepared for a withhold or refusal of the refund (refer to FAILURE TO RETURN SECTION below). I am lawfully entitled to withhold any refunds until I receive the returned package.
  • Mark the package as a return - Clearly indicate on the customs form that the item is a return (e.g., "Returned goods – no commercial value") & Provide proof of original shipment- for both me and you to avoid extra import / export charges (to show customs that the item is a return rather than a new export / import).
  • Carefully pack sensitive items - Please ensure that any sensitive items, such as glass, are wrapped in protective material if they arrived in such packaging. Please reuse the original postage package or add a "Fragile" label on the package you choose to send the gift box back in.

 

FAILURE TO RETURN:

Refund exceptions apply to both EU and International Customers.

TRACKING PROVIDED:

  • If the items are not returned within the specified period (14 days for Europe, 30 days for other regions), and you have provided tracking information, I will work with you to resolve the situation.
  • If the item is delayed but tracking confirms it is in transit, I may extend the return period or assist with finding a solution.
  • If the item is not returned within a reasonable time frame after confirming shipment (depends on various factors, such as the shipping method and any known delays, usually an additional 7 to 14 days beyond the original return period), I lawfully reserve the right to refuse the refund.

 

TRACKING NOT PROVIDED:

  • If you do not provide tracking information for the return (it is not mandatory to, but advisable), and the item is not received within the specified return period, I lawfully reserve the right to refuse the refund. It is important to obtain and share tracking details to ensure a smooth return process.

 

DAMAGED AND UNSEALED GOODS:

RETURNED DAMAGED / UNSEALED FROM CUSTOMER:

If the returned items arrive damaged or unsealed due to handling by the customer, I lawfully reserve the right to reduce the refund to reflect the diminished value of the goods.

  • Do not send back items such as personal care or food that have been unsealed for hygiene reasons.
  • Items that have been unsealed (such as personal care items or food), no refund will be issued, as these cannot be resold for health and hygiene reasons.
  • If the items are damaged beyond normal handling for inspection, a partial refund will be given based on the condition of the returned items, and I will provide details on any deductions made.

 

ARRIVED DAMAGED TO CUSTOMER:

EU Shipments:

  • If the goods arrive damaged, please provide a photo of the damaged items. This will help me assess their condition and determine the appropriate action. I will use the photo to file a claim with the carrier if necessary.
  • Based on the assessment, I can decide whether to send a replacement, arrange for you to return the package for a new one, issue a refund for the damaged item, or a partial refund.
  • If the item remains in a condition that allows for safe usage, e.g., chocolate that has melted but is still edible, or packaging is slightly crinkled or damaged but the product inside is unsealed and safe to use, no refund will be provided.

International shipments:

  • If an item arrives damaged, I cannot offer a replacement due to the significant cost of shipping. However, I can issue a refund or a partial refund based on the condition of the item.
  • If the item remains in a condition that allows for safe usage, e.g., chocolate that has melted but is still edible, or packaging is slightly crinkled or damaged but the product inside is unsealed and safe to use, no refund will be provided.
  • If the item is significantly damaged and unusable, a full refund for the damaged item(s) only, will be provided. Please send a photo of the damaged goods so I can assess the condition and determine the appropriate refund amount. This will also allow me to file a claim with the carrier if the package is insured. The insurance claim process can take additional time to resolve. A full refund is not guaranteed until the claim is fully resolved. The final refund amount will depend on the insurance claim outcome and may not cover the full cost of the item(s) or shipping. I will continue to support you through the claim process to ensure we reach the best possible resolution.

 

CUSTOMS AND IMPORT TAXES RESPONSIBILITY:

Customs & Import Taxes (applies to all countries outside EU, including non-EU European countries)

  • Buyers are responsible for any customs and import taxes that may apply in their country. As the seller, I will ensure that all shipments are properly declared with accurate item descriptions and values on the customs forms.
  • I am not responsible for any delays due to customs processing or for items that are restricted or prohibited from entering your country.
  • It is the buyer’s responsibility to check their local customs regulations to ensure that the products in their order are allowed to be imported. If you are unsure about any restrictions, please contact your local customs office before placing your order.

 

SHIPPING DELAYS:

Due to local public holidays (applies to EU and International customers):

  • I am not responsible for delays caused by local, national, or bank holidays, whether in my country or yours.

Due to postal services (applies to EU and International customers):

  • I am not responsible for any delays caused by the courier, as I have no control over the shipping process once the package is handed over to the post office.

Due to large-scale disruptions (applies to EU and International customers):

  • I am not responsible in the event of any large-scale disruptions such as pandemics, natural disasters, or other unforeseen circumstances during which shipping times may be further impacted. Delays caused by external factors are beyond my control.

 

DELAY SOLUTIONS:

EU DELAYS:

If your order experiences a delay exceeding the estimated delivery time (more than 14 days for EU shipments), please reach out to me.

Here is how the process works:

Contact Me

Notify me via email at [email protected] or through the Contact section of the website. Please allow 24-48 hours for a response.

Investigation

I will review tracking information and assess whether the cause of the delay

EU RESOLUTION

Depending on the findings:

  • Still in Transit: If your package is delayed but still in transit, I will monitor the situation and keep you updated. Unfortunately, refunds cannot be issued for delayed packages until they are confirmed as lost. You have the right to cancel your order and receive a full refund only after receiving the goods, not while the package is still in transit.
  • If the Package is Lost: If your package is confirmed lost, a full refund will be issued, including the total item value and all shipping costs, regardless of whether standard or upgraded shipping was chosen.

 

INTERNATIONAL DELAYS:

If a significant delay occurs due to postal services beyond the estimated delivery time (more than 30 days for international shipments), and you choose to cancel your order, please contact me.

Refunds for delays caused by postal services will be considered on a case-by-case basis. While I cannot guarantee a full refund in such cases due to the delays being out of my control, I am committed to assisting you in resolving the issue.

Here is how the process works:

Contact Me

Reach out directly via email at  [email protected] or via the Contact section located at the bottom of the website. to notify me of the delay and your decision to cancel the order. Please allow 24-48 hours for a response.

Investigation

I will initiate an investigation to identify the cause of the delay. This may include:

  • Checking Tracking Information: Reviewing tracking details to see if the package is marked as delayed, in customs, or if there are any updates on its status.
  • Identifying Possible Issues: Determining if the delay is due to a lost package, customs inspection, or other issues beyond my control.

 

INTERNATIONAL RESOLUTION

Based on the investigation's findings, I will evaluate the situation to decide on the most appropriate course of action. The following factors will be taken into account:

Lost Package

  • If the package is confirmed lost, a partial refund will be issued based on the total item value. However, 400 SEK will be deducted to cover a portion of the incurred standard shipping costs.
  • Priority/Upgraded Shipping is non-refundable under any circumstances.

Parcel Insured

If the package was insured, I will assist you in filing an insurance claim with the carrier. While this process may recover some costs, please be aware that:

  • The insurance claim process can take additional time to resolve.
  • A full refund is not guaranteed until the claim is fully resolved.
  • The final refund amount will depend on the insurance claim outcome and may not cover the full cost of the item(s) or shipping.
  • I will continue to support you through the claim process to ensure we reach the best possible resolution.

Customs Duties or Inspection Delays

  • If the delay is due to customs processing or inspection, I will help you understand the situation and offer assistance as needed. However, no refunds will be offered for delays caused by customs (refer to Customs and Import Taxes Responsibility).

Minimal or Expected Delays

  • If the package is still in transit, the delay is minimal, or the package is stuck in customs but expected to arrive soon, no refund will be applicable.
    • In these cases, I will continue to monitor the package and keep you informed until it is delivered.

Extensive Delays (Over 30 Days)

  • If the delay exceeds 30 days and the package is either lost or severely delayed (except when delayed due to customs), I may issue a partial refund to cover the cost of the item(s), excluding any shipping costs. This helps address the inconvenience of the delay.

Please note that each case is unique, and may not always fall into one of the categories mentioned above (e.g. lost package) and I will do my best to provide a fair resolution based on the specifics of the delay.

Thank you for your understanding and patience as we work through these situations together.

 

SHOP CONTACT INFORMATION:

If you have any questions or concerns, feel free to reach out to me directly via email at  [email protected] or via the Contact section located at the bottom of the website. Please allow 24-48 hours for a response.

 

Thank you for shopping with me!